We pride ourselves on our products and our commitment to your happiness. If you aren't in love with your order, let us know within 30 days of delivery and we will issue a full refund, no questions asked. Please keep in mind this is only applicable to your very first order; for issues with subsequent orders, reach out to help@yateou.com. Requests will be handled on a case by case basis and we promise to do our best to address your concerns.